Support / Help / FAQ

We're Here to Help

TestChecks support is available 24/7. For general support please use the form below to be sure your support request goes to the correct department. For all emergency support you can call our main line 304-212-7005 and select option 2.

Fully Supported Software

Support, live training and educational resources are available to you within TestChecks. You will never be left alone to figure out TestChecks on your own should you have questions or need to look up a specific feature.


Access to popular questions to the TestChecks platform as well as Industry questions and how they work within the TestChecks platform.

Tutorial Videos

A whole library of videos showing popular uses of TestChecks including a quick start video to get you up and running quickly.

Professional Manual

Our TestChecks manual with its clickable table of contents details all the features and functions TestChecks has with screen shots and written simple enough for the end user.

Frequently Asked Questions

We've compiled a list of answers to common questions before signing up. Any specific TesrtChecks software use type questions are located in your version of TestChecks under support and guides.

Your custom TestChecks URL will be your company name and then the TestChecks url

Example: (Unless you request something different)

You receive 2 months free after signup. If you’re not interested in TestChecks after the 2 months we cancel your account with no charge applied to your credit card. If you choose to continue with TestChecks you will be billed monthly based on the TestChecks version you signed up for. If you decide to cancel after you have used TestChecks longer then 2 months we will cancel the account after the last paid for month. Your credit card and TestChecks information will be destroyed afterward.

When adding a Client Portal User to have access to the Client Portal you will see an option of Allow Editing. If you save this Client Portal User access to YES then they will have the ability to Edit/Add Employees to their Client Profile. (They cannot Delete, but they can save the employee as INACTIVE)

*If the employee has un-recorded random selections it will advise the Client to contact their TPA if they
wish to change the employees status.