Cancellation Policy
First 60 Days (free trial period)
If you are dissatisfied at any time during the first 60 days after purchase, simply delete all content within your version of TestChecks you obtained from us, and ask for a full refund. You will get your money back. That’s a firm promise and commitment.
Subscription Cancellations
If you want to cancel a subscription you have with us you can at any time by emailing info@testchecks.com or calling 304-397-6551. Please allow 3 days to process your request
When you cancel a subscription with us, you will continue to receive your subscription benefits until the end of the current billing period. You will not receive a refund of any portion of the subscription fees you paid for the current or prior billing periods.
Example 1: monthly subscription cancellation
If we process a monthly subscription’s cancellation on June 7th, you will continue to receive the benefits of that subscription until July 6th (30 days) and there will not be a refund of any part of the monthly subscription fee. You will neither be billed for nor receive the benefits of the cancelled subscription after your current billing cycle ends.
Example 2: annual subscription cancellation
If we process an annual subscription’s cancellation after 30 days of the first day of the subscription that begins June 1, you will continue to receive the benefits of that subscription May 31st of the next year and there will not be a refund of any part of the annual subscription fee. You will neither be billed for nor receive the benefits of the cancelled subscription after your current billing cycle ends.
Do not wait until the end of a billing or subscription period to make a subscription cancellation request because such requests are typically processed within 2 to 3 business days after we receive them. As it takes longer for us to receive postal mail than electronic mail, we recommend that you email your request. Providing us with your account/business name can also speed up the process of honoring your request.
We will confirm your subscription has been cancelled by either email or postal mail.
Contacting Us
Email your refund or subscription cancellation request to info@testchecks.com. Please include the words “Refund Request” or “Subscription Cancellation Request” in the subject line of your email.
To serve you and others better in the future, we request (but do not require) that you tell us why you want a refund or cancelled your subscription. We want satisfied customers.
Please remember that asking for a refund but continuing to use products purchased from us is the same thing as stealing and may also violate applicable intellectual property rights law.